Privacy Policy
Carebyte Pty Ltd (ACN 703 383 751) (“Carebyte”, “we”, “us”) respects your privacy. This policy explains how we handle personal information when you visit carebyte.com.au, contact us, or use our apps and services. We aim to handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
1. Information we collect
- When you contact us: your name, email address, organisation and the content of your message.
- When you visit this website: this website does not use cookies, analytics or advertising trackers. Our hosting provider may keep standard technical logs (such as IP address and browser type) for security and reliability.
- When you use our apps and services: the information needed to provide the service, such as account details and the information you or your organisation enter. Our services are designed for aged care and health settings, so this may include health information, which is sensitive information under Australian law. We only collect sensitive information with consent or where otherwise permitted by law.
2. Care providers and their clients
When we provide software to a care provider, we usually handle information about that provider’s clients and staff on the provider’s behalf and under our agreement with them. If you are a client of a care provider, please contact the provider first about your information. We will help them respond.
3. How we use information
We use personal information to provide, operate, support, secure and improve our apps and services; to respond to enquiries; and to meet our legal obligations. We do not sell personal information. We will not send you marketing without your consent, and you can opt out at any time.
4. Who we share information with
We share personal information only where needed: with service providers who help us operate (for example hosting, email and software tools) under confidentiality obligations; with professional advisers; and where required or authorised by law.
5. Where information is stored
We aim to store production data for our apps and services in Australia. Some providers we use for day-to-day business operations, such as email, may store or process information outside Australia. We take reasonable steps to ensure those providers protect it consistently with the APPs.
6. How we protect information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including multi-factor authentication, access limited to people who need it, and encryption in transit (and at rest where supported).
7. How long we keep information
We keep personal information only as long as we need it for the purposes above or as required by law, then securely delete or de-identify it.
8. Access and correction
You can ask to access or correct the personal information we hold about you by emailing us. We will respond within a reasonable time, usually within 30 days.
9. Data breaches
If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
10. Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will respond within 30 days. If you are not satisfied, you can contact the OAIC at oaic.gov.au or on 1300 363 992.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
12. Contact us
Privacy Officer, Carebyte Pty Ltd
Email: hello@carebyte.com.au
Melbourne, Victoria, Australia