Support

We’re here to help.

What to include

• Your name and organisation
• The app name and version (in the app, see Settings → About)
• Your device and iOS version
• What happened, the steps that led to it, and a screenshot if you can

Please don’t include health information or client details in your email. If we need them, we’ll ask for a secure way to share.

Common questions

I can’t sign in.

If your account was set up by your organisation, please contact your organisation’s administrator first. Otherwise, email us and we’ll help.

I’m testing a beta version.

Install TestFlight from the App Store, then open the invitation link we sent you. You can send feedback from TestFlight (take a screenshot in the app) or by email.

How do I delete my account or data?

Email us from the address linked to your account. If your account is managed by your organisation, we’ll work with them to complete your request.

I’ve found a security issue.

Please email us with “Security” in the subject line. We’ll acknowledge your report within 2 business days.

I have a privacy question.

See our Privacy Policy, or email hello@carebyte.com.au.